When you hire out your customer service department to a call
center, you want your business partner to handle a high call volume with
practiced efficiency. There is no doubt that the BPO Company you have onboard
should have the latest equipment and software to tackle your business calls and
process them without any flaws. Primarily speaking, there are two different
kinds of software used at call centers. One is the IVR, or the Interactive
Voice Response software. Here, the callers are allowed to choose from a list of
options. This cuts down on the call time because the callers can immediately go
to the section they want information from. There is no need to speak to live
agents, unless the caller insists on it.
The superior predictive dialer
determines and uses many operating characteristics that it learns during the
calling campaign and adjusts automatically to the behavior of an ongoing
campaign. Examples of such statistics include call connection rates (both
current and average for recent past days by hour of the day), average agent
connection time, geographic location dialed, etc. It uses these statistics
continually to make sophisticated predictions so as to minimize agent idle time
while controlling occurrences of nuisance calls, which are answered calls
without the immediate benefit of available agents.
Avyukta Intellicall provide are
user friendly hosted call center
dialer software for call center. Our hosted Astrix/IP PBX service is best
in the industry and we have also captured strong base in technical support,
network assistance and call center development. Our services are compatible
with all your needs and we strongly focus on delivering customer oriented and
product oriented solutions.
We are leading most cost effective VOIP Minutes provider
in Philippines. Get point to point
communication solutions for your business. We are still updating our world
rates adding weekly.
For more Information please visit : www.dialerphilippines.com
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